Surfacing Assumptions Underlying Solution Options
Posted July 26, 2019
Scenario: You have 1 week to fix issues with a new product before it launches. You ask two teams to evaluate...KT
Creating Solutions that Incorporate the Unique Context of the Organization
Posted July 26, 2019
This next principle may seem obvious and yet it’s easy to miss. Let’s think back to the ‘developing empathy for users’...Using Theory as Inspiration
Posted July 23, 2019
In design thinking, we oscillate between the problem and solution space. The problem space yields solutions, the solutions get tested against...Drawing to Clarity
Posted July 22, 2019
When I first learned about drawing solutions, I was skeptical. Drawing didn’t fit in with the mental models I had about...Staying in the Problem Space
Posted July 21, 2019
The word “problem” generally elicits a negative emotion. In the workplace, phrases like “problem solving” and desirable traits like “solutions oriented”...Developing Empathy for Users
Posted July 21, 2019
If you’re familiar with the above cartoon, you’ve likely seen it shared in the context of projects. A customer makes a...You Get Out Of It What you Bring To It.
Posted May 17, 2019
The first time I suggested using an experience mapping process for a group exercise with managers, I was just learning the...Empathy for the Non Empathetic
Posted February 23, 2019
Something that is surprising me as I apply design tools is the lack of empathy that some clients have for the...An Alignment Lens, plus a mini-reflection
Posted February 16, 2019
An Alignment Lens: as an over-generalization of my learning experience this past weekend during the 435 on-site, I now believe that...