Creating solutions that incorporate the unique context of the organization
Posted August 9, 2020
Every organization is unique. This specificity is one of the things that I love about this work: no matter the prior...Laureli Mallek
Surfacing assumptions underlying solution options
Posted August 9, 2020
Every solution involves assumptions. These assumptions can be fatal flaws or balanced risks depending on our approach to interacting with them....Drawing/mapping your way to clarity
Posted August 9, 2020
Words can be such a gift, but also a limitation. Words let us construct a memory palace of associations when we...Developing empathy for users
Posted August 9, 2020
At the start of any conversation about empathy, grounding in the definition helps to focus the discussion. Brené Brown describes it...Using theory as inspiration
Posted August 8, 2020
I don’t even joke about my love of theory these days. Theory, models, and frameworks can drive learning within their original...Staying in the problem space
Posted August 8, 2020
Design thinking creates space to engage with a problem without needing to solve it. By recognizing the distinction between the problem...Uncertainty in context
Posted May 16, 2020
Unknowns and uncertainty can be difficult across almost every context. Our reactions to uncertainty vary, but identifying our responses and understanding...Engagement, burnout, and resources
Posted May 5, 2020
For many, life has changed in a variety of ways recently, and this may be changing the way we’re able to...A moment on listening
Posted February 26, 2020
While organizations may be monolithic with problems that we can assess, diagnose, and plan around, they’re also made up of people:...