One size doesn’t fit all
Posted August 12, 2018
You can have a really good idea but if it is not a fit for the context of the people you...Masha Alexander
Mapping our way to the surface
Posted August 12, 2018
When starting a change project how do you handle the impact assessment? More likely than not an impact assessment is the...Drawing for Empathy and Understanding
Posted August 11, 2018
Recently, I had the chance to talk to a few nurse managers about what a day might look like for them...Models, Frameworks & Theories
Posted August 5, 2018
After three years of graduate school, I’m pretty hooked models, and frameworks and theories, or MFTs, and using them to conceptualize...Empathy
Posted July 30, 2018
While pulling together this post, I mentioned to a friend, a mid-career college instructor, that I was writing a blog post...The Problem Space
Posted July 22, 2018
In most cases, when presented with an organizational challenge, we try to move as quickly as possible toward a solution. After...The Role of Leaders in Employee Engagement
Posted June 2, 2018
Historically, frontline managers and supervisors have been on-the-hook for employee motivation: wielding carrots or sticks depending on their style and on...Engagement Through the Lens of the Job-Demands Resource Model
Posted May 10, 2018
As I’ve explored in more detail in an earlier post, employee engagement is being conceptualized various ways by researchers and survey...Design Tools: The Empathy Map
Posted May 3, 2018
One of the tools I’m using in the discovery phase of the DOEC design project is the empathy map. The empathy...